Baseblue Cosmetics (hereinafter: “Baseblue”) orders are typically delivered by UPS. Generally, it may take us two (2) business days to process your order and direct it to UPS.
Please refer to the following chart to see the shipping fees based on the value of your order.
Next Business Day
2 Business Day
3 Business Day
Standard Domestic Shipping
5 -7 Business Day
Orders up to $35: $7.95
Orders $35 and over: Free
· Taxes are not included to your order.
· If you place your order before 12:00 p.m. EST (Monday to Friday), the package will be shipped on the same day.
· If you place your order after 12:00 p.m. EST (Monday to Friday), the package will be shipped on the next day (or the next business day).
Please note that we only process order during Monday to Friday, excluding U.S. holidays. Once your order has been shipped, you will receive a confirmation email including your tracking number. For the registered customers, you can also check your order status from your account.
At this time, we ship within the continental US. We do not process orders with P.O. Boxes, A.P.O. Box adrress, or hotels.
If there is any problem with shipping, please contact us at email@example.com with your order number.
Returns & Exchanges
How can I return an item?
You can send the return request to us by sending an email to firstname.lastname@example.org. Please be sure to include your order number in your email.
Upon request, we can provide you with a pre-paid UPS return shipping label, or you could choose your own carrier as you prefer. Please ship the product with the original package, if possible.
How can I exchange an item?
If you wish to exchange the item, we will send you a pre-paid UPS return shipping label once you send us an email to email@example.com with your order number. Please indicate in your email whether you would like to choose your own carrier to send the item back to us. We will then place a new order for you with no extra charge. Please note that we can only exchange an item for the same model or for the same price
What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, you have 30 days from the date your order is delivered to request a return or exchange. Please see return and/or exchange details listed above.
What should I do if my package is lost during the transit?
If you believe your package is lost, please contact us at firstname.lastname@example.org within 40 days from the date you place your order, we will then send the item(s) again that you placed initially with no extra charge.
After your return package is delivered to us, it may take us up to five (5) business to process. Once your return has been processed, we will issue your refund to the original form of payment that your order was placed. Please allow up to five (5) business days for your bank institution to clear the transaction on your billing statement.
Note: Original shipping charge are not refundable.