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FAQs

ORDERS & SHIPPING


WHEN CAN I EXPECT MY ORDER TO SHIP?

Orders take 1-2 business days to process and directed to UPS delivery service for shipping. Please note that we only process orders during Monday to Friday, excluding U.S. holidays. During all sales periods, orders are processed on a 2-4 business day schedule. Weekends and holidays do not count as business days.

 

HOW CAN I TRACK MY ORDER STATUS?

Once your order has been shipped, you will receive a confirmation email within 48 hours including your tracking number. Registered Baseblue customers can also check their order status from their account.

 

IS SHIPPING FREE?

FREE standard shipping is granted to merchandise orders of $35 (USD) and over. Orders less than $35 cost $7.95 to ship.

 

CAN I EXPEDITE MY ORDER?
Of course!  Below are the shipping fees based on your preferred delivery method:

OVERNIGHT SHIPPING

Next Business Day

$29.95

RUSH

2 Business Day

$17.95

EXPRESS

3 Business Day

$14.95

 

HOW CAN I CHANGE MY ORDER?

Please contact us at help@basebluecosmetics.com with your order number to modify or cancel your purchase.


I NEVER RECEIVED MY ITEMS

If you believe your package is lost, please contact us at help@basebluecosmetics.com within 40 days from the date you place your order. We will then contact our shipping carrier and send the item(s) again with no extra charge.

 

DO YOU SHIP INTERNATIONALLY?

No. At this time, we only ship within the U.S. region.


ARE P.O. BOX ADDRESSES ACCEPTED?

We DO NOT process orders with P.O. Boxes, A.P.O. Box or hotel addresses. Please contact help@basebluecosmetics.com if you need to modify your order’s shipping address.

 

PAYMENT QUESTIONS


WHAT PAYMENT METHODS ARE ACCEPTABLE?

Currently, we only accept PayPal.


IS YOUR WEBSITE SECURED?
Our customers’ safety is one of our key priorities. Our site uses Secure Socket Layer (SSL) encryption technology for every purchase.

 

RETURNS & EXCHANGES


COURTESY REMINDER: We only accept exchanged/returned items in the condition they were received, meaning seals and packaging must not be opened.


HOW CAN I RETURN AN ITEM?

Email us at help@basebluecosmetics.com with your name, order number and reason for the return.

Upon request, we can provide you with a pre-paid UPS return shipping label, or you could choose your own carrier as you prefer. Please ship the product with the original package, if possible.


HOW CAN I EXCHANGE AN ITEM?

If you wish to exchange items, we will send you a pre-paid UPS return shipping label once you send us an email to help@basebluecosmetics.com with your order number. Please indicate in your email whether you would like to choose your own carrier to send the item back to us.  We will then place a new order for you with no extra charge.


PLEASE NOTE:

We can only exchange an item for the same model or for the same price.

We only accept exchanged items in the condition they were received, meaning seals and packaging must not be opened. 


I RECEIVED A DAMAGED OR DEFECTIVE ITEM

Baseblue aims to deliver thorough customer service from start to finish. If you receive a damaged or defective item, you have 30 days from the date your order is delivered to request a return or exchange. Please see return and/or exchange details listed above. 

 

REFUNDS

After your return package is delivered to us, it may take up to five (5) business days to process. Once your return has been received, we will issue your refund to the original form of payment that your order was placed. Please allow up to five (5) business days for your bank institution to clear the transaction on your billing statement.

Note: Original shipping charges are not refundable.